SystmOne Protocols Revolutionise Hypertension Management

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SystmOne Protocols Revolutionise Hypertension Management

Driving Efficiency, Confidence, and Better Patient Care

The Challenge

Hypertension is one of the most common long-term conditions in general practice, but managing it efficiently has long been a struggle, with staff manually interpreting blood pressure readings against complex NICE guidelines.

At The Spa Surgery, this process relied heavily on non-clinical teams looking up thresholds, escalating cases to clinicians, and risking inconsistent patient care. The result was frustration, inconsistent decision-making, wasted appointments, and delays in getting patients the care they needed.

The Solution: SystmOne Protocol Automation

Using SystmOne protocols, The Spa Surgery created an automated workflow that:

  • Instantly evaluates blood pressure readings against NICE guidance.
  • Considers patient-specific factors like age, comorbidities, and diagnosis history.
  • Displays clear, tailored next steps for admin staff.
  • Removes the need for manual lookups or clinical sign-off in routine cases.

What once took minutes of back-and-forth is now handled in seconds.

The Results

  • 3–5 minutes saved per BP entry.
  • 5–10 unnecessary appointments avoided each week.
  • £7,800–£26,000 per year saved in reduced clinical waste.
  • Zero escalation needed for routine BP interpretation.
  • Higher staff confidence and wellbeing.
  • Improved patient journey with faster, more consistent care.

This pathway has now been implemented across the PCN, supporting around 15,000 patients each year.

“SystmOne made it simple for us to transform a complex workflow into something safe, consistent, and efficient. The protocol builder is intuitive, the audit trail gives us confidence, and because it’s embedded directly in the clinical record, the whole process feels seamless. It’s empowered our non-clinical staff, freed up clinical time, and delivered real benefits for patients.”

– Jen Leahy, Quality, Performance and Experience Manager at the Spa Surgery.

Why SystmOne?

SystmOne was the perfect fit for this because it offered the right mix of simplicity, safety, and flexibility:

  • Intuitive, no-code protocol builder – Anyone can design powerful workflows without technical expertise.
  • Fully integrated into the clinical record – No switching systems, everything happens in one place.
  • Easy to update as guidance changes – Keeping pathways aligned with the latest best practice.
  • Built-in audit trail for clinical safety – Every step is transparent and verifiable.

With SystmOne protocols, even the most complex pathways can be automated, standardised, and scaled, encouraging safer care, happier staff, and measurable savings.