One Feature, Multiple Solutions: The Magic of Configurability

One Feature, Multiple Solutions: The Magic of Configurability

The beauty of SystmOne lies in its ability to be shaped to the specific needs of a practice.

For Elm Tree Medical Centre, a practice serving over 18,000 patients, moving to SystmOne was a strategic move that revolutionised their daily operations. The system’s unrivaled flexibility and configurability allowed the practice to solve two completely different operational hurdles using one powerful feature: Visualisations.

Elm Tree Medical Centre didn’t just adopt a system; they configured it to align with their unique workflows, ensuring that live clinical data is always at the fingertips of the entire multidisciplinary team, including GPs, ANPs, and Pharmacists.

The in-built visualisations functionality allowed Elm Tree to deal with many different challenges. Dr. Sheikh Mohib Ellahi, GP Partner explains how the unrivalled functionality has heralded significant benefits in two specific areas:

1. Solving the Continuity Crisis

The Problem: Reception staff were losing 30-45 seconds per call manually digging through records to see who a patient saw last. Booking accuracy for continuity was a mere 33%.

The Configurable Solution: The practice built a bespoke visualisation directly into the patient record. At a glance, staff can see all appointments from the last three weeks, including the clinician and the consultation reason.

The Impact:

• Accuracy skyrocketed from 33% to 60%.
• Reception staff save nearly 45 seconds every time they book an appointment.

“The beauty of SystmOne is that we don’t have to guess anymore. By having a patient’s recent history visualised instantly, our reception team has transformed the way we handle bookings. We aren’t just saving nearly a minute per call; we are ensuring our patients get the continuity they deserve.”

Dr. Sheikh Mohib Ellahi, GP Partner

2. Streamlining Safety and CQC Oversight

The Problem: Tracking safety searches and CQC compliance across a large team led to massive duplication of work and a lack of visibility on which tasks were completed.

The Configurable Solution: Using the same Visualisation functionality, the practice designed a Clinical Dashboard. This tool groups safety searches into categories and uses a RAG (Red-Amber-Green) system to highlight priorities, allowing clinicians to input notes and patient exceptions in real-time.

The Impact:

• One hour of clinician time saved per week, per clinician by eliminating duplicated effort.
• Easier prioritisation of critical work.

“Our safety oversight is now foolproof. Because the dashboard is linked to live clinical data, we have a ‘single source of truth’ that prevents us from re-checking work that’s already been done. It’s given every clinician an hour of their week back to focus on actual patient care.”

Dr. Sheikh Mohib Ellahi, GP Partner

The Future of General Practice: Integrated and Cost-Effective

Integrated PCN & Neighbourhood Working SystmOne is designed for the modern NHS landscape where integrated working is essential. Because these visualisations and dashboards are built natively, they ensure that information remains linked to live clinical data and is accessible to all team members in real-time. This allows the triage team and clinicians to work as one cohesive unit, regardless of their role.

Innovation without the “Bolt-on” tax in a world where the NHS is strapped for cash, SystmOne’s ability to solve complex problems internally is a financial game-changer. Elm Tree achieved these massive efficiency gains without relying on third-party tools or expensive software bolt-ons. By keeping everything “in-house,” the practice reduced its administrative burden and improved clinical oversight without increasing costs.

“SystmOne is the future of general practice because its unrivalled configurability allows us to solve complex clinical problems easily using native features. For any practice navigating the modern NHS landscape, using SystmOne is the ultimate strategic leap.” 

Dr. Sheikh Mohib Ellahi, GP Partner