Step Eleven: Enabling Conversations
Finding the preference
Log into SystmOne and make sure you have the ‘System Administrator’ access right.
Navigate to Setup > Users & Policy > Organisation Preferences>Online services> Airmid Conversations
Setting the preferences
Once you have enabled Airmid Conversations you can pick who patients can choose to send messages to. You can choose to pick individual staff members or preconfigured Teams.
Staff Teams can be configured via Setup>Users & Policy > Configure Teams
Your patient will now be able to make use of the ‘Messages’ screen in Airmid. Patients can choose who to send a message to based upon the preferences you have set in SystmOne. They then enter a conversation style page where they can record text or attach images and files from their device.
Any attachments added by the patient are saved to the ‘Record attachments’ node in the patient’s SystmOne record.
Messages sent via the patient arrive in SystmOne as a Task, assigned to the appropriate user or Team. As you update the Task, the update is made available in the conversation view in Airmid.