Urgent Care

Urgent Care

SystmOne Urgent Care allows services to monitor targets and activity and share workloads as well as work remotely. It promotes better organisation of patient flow to easily provide appropriate patient responses.

Shared Care

  • Gain instant access to the full SystmOne patient record, with patient consent
  • Automatically check drug interactions and sensitivities when prescribing
  • Automatically notify a patient’s GP via NHS mail, DTS message, or to SystmOne surgeries via SystmOne tasks
  • Prevent an OOH report being sent to the patient’s GP practice on patient request
  • Receive cases electronically from other urgent care centres, including NHS 111

Full Compliance with 111

  • Instantly send ambulance dispatch message to any other 111 compliant ambulance service
  • Send electronic referrals to other services
  • Use the repeat caller database to identify patients who have attended any 111 service in the last 96 hours

Patient Alerts

  • Instantly be alerted to safe haven, palliative, or potentially violent patients
  • Quickly identify frequent callers and patients with special notes
  • See alerts for any patients who have been treated at any other SystmOne urgent care service in the last 96 hours


  • Monitor specific departments and view a variety of efficiency statistics
  • Run specific urgent care reports, including 111 information
  • Monitor patients with special notes within a GP practice or across a whole area
  • Customise reports to monitor patient trends