Urgent Treatment Centre

With an emphasis on access to services, SystmOne Urgent Treatment Centre provides functionality that helps manage patient flow, be they walk-ins or bookings via NHS 111, with accuracy and efficiency, leading to smooth transfer of care both into and out of the UTC. Within the UTC itself, SystmOne offers a range of functionality to suit the multi-faceted nature of centres as a key part of the Integrated Urgent Care Clinical Assessment Service.

Shared Care
Workflow
Patient Information
Patient Flow
Reporting

Shared Care

Automatically notify a patient’s GP via NHS mail, DTS message, or via SystmOne tasks to SystmOne surgeries
Receive cases and electronically from other urgent care centres, including NHS 111
Accredited to receive ITK CDA from 111 services and CPIS alert information, providing staff with access to key information from external services
Enable appointment booking through FHIR messaging and configure the number of available appointments to manage demand
Support for streaming between co-located services
Prevent an OOH report being sent to the patient’s GP practice on patient request

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Workflow

Increase efficiency with no-code development toolkit to support digitisation of all assessments and forms
Predefined triage templates for common scenarios
To-do list functionality
Increase registration speed with Spine connectivity
Use Protocols for decision support
Create electronic discharge letters with full mail merge support

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Patient Information

Gain instant access to the full SystmOne patient record, with patient consent, or the GP record through GP Connect
Automatically check drug interactions and sensitivities when prescribing
Instantly be alerted to safe haven, palliative, or potentially violent patients
Quickly identify frequent callers and patients with special notes
See alerts for any patients who have been treated at any other SystmOne urgent care service in the last 96 hours
Instant alert if patient is on the Child Protection Register

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Patient Flow

Track attendance with advanced filtering
Record expected outcome to effectively plan resources
Patient-facing dashboards including expected waiting times
Full EPS functionality
Book patients directly into GP practices or other care settings upon discharge or quickly admit to other external settings

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